Refunds and Returns Policy
At ElemisProCollagen, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a clear and simple refund and return process. Please read this policy carefully.
1. Eligibility for Returns
Products must be unused, in original packaging, and in the same condition as received.
Returns must be requested within 14 days of delivery.
Sale or promotional items may have special return conditions—check product details.
2. How to Request a Return
Contact our Customer Support at:
Email: support@elemisprocollagen.comProvide your order number and reason for return.
We will guide you through the return process and provide a return authorization if approved.
3. Refund Process
Once we receive and inspect your returned item, we will process your refund within 5–7 business days.
Refunds will be issued to your original payment method.
4. Exchange Policy
Exchanges may be possible for defective or damaged items.
Contact our support team to check eligibility and available options.
5. Shipping Costs for Returns
Customers are responsible for return shipping costs unless the product is defective or damaged.
We recommend using a trackable shipping service to ensure safe delivery.
6. Contact Us
If you have any questions about our refunds and returns policy, please contact us:
Email: support@elemisprocollagen.com