Shipping Policy
At ElemisProCollagen, we are committed to ensuring your orders reach you quickly and safely. Please read our shipping policy carefully to understand our delivery process.
1. Order Processing Time
All orders are processed within 1–2 business days. Once your order is shipped, you will receive a confirmation email with tracking details.
2. Shipping Methods & Delivery Times
We offer reliable shipping options to ensure your products arrive on time:
Standard Shipping: 5–7 business days
Express Shipping: 2–4 business days
Delivery times may vary depending on your location and external factors such as holidays or unforeseen delays.
3. Shipping Costs
Shipping fees are calculated at checkout based on your order size, weight, and destination. Occasionally, we offer free shipping promotions—check our website for current offers.
4. International Shipping
We ship worldwide! International delivery times may vary between 7–21 business days, depending on customs and local courier services. Customers are responsible for any customs duties or taxes.
5. Order Tracking
Once your order is shipped, you will receive a tracking number. You can use this to monitor your order’s journey until it arrives at your doorstep.
6. Lost or Damaged Items
If your package is lost or damaged during shipping, please contact our Customer Support immediately. We will work with the courier to resolve the issue and ensure you receive your items promptly.
7. Contact Us
If you have any questions regarding your shipment, feel free to reach out to us at:
Email: support@elemisprocollagen.com