Shipping Policy
Everything you need to know about how we process, ship and deliver your Elemis Pro-Collagen order.
Order Placed
You receive an order confirmation by email.
Processing
We carefully check and pack your order.
Shipped
Your order is handed to our delivery partner.
Delivered
Your skincare arrives at your door.
1Order Processing
Orders are usually processed within [1–2] business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day.
2Delivery Times
Once shipped, delivery usually takes [3–7] business days, depending on your location. Delivery times are estimates and are not guaranteed.
3Shipping Costs
Shipping costs are calculated at checkout based on your location and order. You will see the full shipping cost before you place your order.
4Order Tracking
When your order ships, we'll send you an email with its details. If you need an update on your order, email us with your order number.
5Shipping Address
Please make sure your shipping address is correct and complete when you check out. We are not responsible for orders delivered to an incorrect address entered by the customer. If you notice a mistake, email us as soon as possible and we will try to update it before your order ships.
6Delays
Sometimes deliveries may be delayed because of weather, holidays, high order volumes or courier issues. If your order is taking longer than expected, please contact us and we'll help you.
7Damaged or Lost Parcels
If your parcel arrives damaged or does not arrive, email us with your order number and photos of any damage. We will look into it and help with a replacement or refund. See our Refund & Returns Policy for more details.
8Contact Us
Have a question about shipping or your order? Email us at support@elemisprocollagen.com and our team will be happy to help.
Email Us